1. Data controller
Harmony Hotel Group (HHG), located at Gran Colombia 184 y Manuel Vega, Cuenca, Ecuador, is the controller of your personal data.
2. Data we collect
- Contact details (name, email, phone) sent via form or WhatsApp.
- Stay details (dates, room type, number of guests).
- Billing details when an invoice is required.
- Anonymous navigation data via cookies (see section 5).
3. Purpose
- Manage and confirm your booking.
- Handle inquiries and provide guest service.
- Comply with legal and tax obligations.
- Send stay-related information (no marketing spam without consent).
4. Legal basis
We process your data based on the performance of the lodging contract, legal compliance and your consent for communication channels.
5. Cookies
We use essential cookies for the site to function (light/dark theme, language). We do not sell your data to third parties. You can disable cookies from your browser.
6. Retention
We keep your data only as long as necessary for the above purposes and legal obligations (up to 7 years for tax purposes in Ecuador).
7. Your rights (LORTAD)
You may exercise your rights of access, rectification, erasure, objection and portability by writing to reservas@hotelensuenos.com. We reply within the legal deadline.
8. Security
We apply reasonable technical and organizational measures to protect your data against unauthorized access.
9. Changes
This policy may be updated. The current version is always published on this page.
Last updated:
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